Help Desk

You can expect quality and attention to detail from us regarding the online store and the services we offer, as well as regarding the organization and administration of the online store and those services. Of course, we would greatly appreciate it if you let us know that you are satisfied with our work. Where people work, things sometimes go wrong. Naturally, we would prefer to avoid that, but the reality is that, despite our best efforts, there is a chance that we may not meet your expectations. Even then, we would greatly appreciate it if you would contact us. In such cases, we would like to work with you to find a satisfactory solution. Our goal is to resolve the issue together.

Please contact us by:

• Please fill out the help desk form on ontdekjeheiligegraal.com, and we will do our best to call or email you back as soon as possible. We aim to do this within five business days.
• Your complaint will be treated confidentially by all parties involved.
• Complaints and the manner in which they are handled will be recorded and retained for a period of one year.